In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT!

For media inquiries and requests, please contact Michelle Quisenberry, Director of Marketing & Public Relations.

Phone: (330) 263-8143 or (330) 263-8100

Email: mquisenberry@wchosp.org
Additional contact: Jesseca Phillips, Marketing & Public Relations Assistant, jphillips2@wchosp.org

After-hours and weekends:

Wooster Community Hospital Media Relations is on call 24 hours a day, seven days a week for urgent media inquiries. Call the hospital operator at (330) 263-8100 to have the media relations representative contact you. Provide the operator with a callback number and you will be contacted promptly.

Wooster Community Hospital Health System continually strives to improve how we treat each individual who has entrusted us with their health care needs. If you have a concern regarding the quality of care provided to you or someone else, please consider contacting the Patient Advocate office to address your grievance.

Phone: (330) 263-8727

Email: PatientAdvocate@wchosp.org

If you have not been able to resolve or diffuse the issue with our patient advocate and want to take further action, call (800) 342-0553, Ohio Department of Health, Complaint Unit, 246 N. High Street, Columbus, OH 43215 or complete the Patient Complaint Report for DNV Healthcare, our hospital accreditation provider.

Understanding the health care system can often be confusing. Our friendly billing and patient services staff can help you navigate the insurance and billing process. If you have a question related to your bill or insurance, please contact our business office at (330) 263-8158 or toll-free at (833) 540-9687.

Wooster Community Hospital accepts Medicare, Medicaid, all major traditional insurance plans, and most managed care plans.  View our Price List, if you have any questions about our prices, you may contact our business office at (330) 263-8158.

If you are in need of financial assistance, feel free to complete our financial assistance application or contact us at (330) 263-8418 and one of our patient services representatives will be happy to help you complete Medicaid and HCAP applications.

Pay Your Bill

To pay your bill, you can:

• Visit our business office located on the ground floor of Wooster Community Hospital near the surgery waiting room
• Pay by phone by calling our business office at (330) 263-8158 or toll-free (833) 540-9687
• Pay online

We accept cash, checks, Visa, MasterCard, Discover, and American Express.

Office Hours:
Monday - Friday, 8 am - 4:30 pm

Phone Hours (pay your bill over the phone by check or credit card):
Monday - Thursday, 8 am - 7 pm
Friday, 8 am - 4:30 pm
Saturday, 9 am - 1 pm
We also have a 24/7 automated phone payment for after-hours.

You may obtain access to a copy of your medical records by completing the Authorization for Disclosure form below. The form may be dropped off in the Health Information Management (HIM) department, located on the first floor of WCH, or you can fax the form to (330) 262-5427. In addition to submitting the completed Authorization for Disclosure form, please bring one type of identification with you, such as a driver’s license or photo ID to obtain the requested documents.

Medical Records Phone: (330) 263-8615

Medical Records Fax: (330) 262-5427

Disclosure Forms:

• Authorization for Disclosure Form
• Advance Directive/Living Will Packet

Medical Records Hours:

• Monday - Friday, 7:30 am - 4:30 pm
• The HIM department is located on the first floor of Wooster Community Hospital.

Patient Registration Coordinator: (330) 263-8152 or (330) 263-8154
Registration: (330) 263-8292
Preregistration: (330) 263-8660
Preregistration at Milltown Service Center: (330) 202-3370